Q-case responsible
Basically, the Q-case tool is designed in that way that everyone - without having to log on to the system - can see Q-cases and also edit their data.
However, to be able to comply with a certain workflow, some fields are blocked in three forms and can only be changed by Q-case responsible. These are the forms TEAM, IMPLEMENT. and CLOSEing.
Furthermore, there are 4 special forms in the system, which are only accessible to Q-case responsibles: Q-CONTROLLING, DEPUTY, MAILING and MY CYCLE TIMES. The forms with special functionas as well as special Forms are described in this guide.
To access the special functions and the additional forms, you have to log in to the system.
Now that the system knows who you are, the special functions in the forms TEAM, IMPLEMENT. and CLOSING are automatically activated. To go to the additional forms, click on CONFIGURATION.
The form "TEAM"
Special functions in the form TEAM
The form "IMPLEMENT."
Special functions in the form IMPLEMENT.
The form "CLOSEURE"
Special functions in the form CLOSEURE
Q-Controlling
Product range controlling
Deputies
maintain deputies
Mailing
Mailings in case os status changes
My cycle times
Overview of the cycle times of a Q-case responsible