Mailing
The mailing form is only available if the mailing function is enabled in the system configuration
Since the Q-case system is using different events along with the progress of the Q-case, it is also possible to set up an automatic mailing function on any of these events.
To add a mailing any user of the system can be selected from the upper left drop-down list and transferred to the E-MAIL list by clicking on the -icon.
Once the user is added the specific mailings can be set by selecting the user from the E-MAIL list. If there are already mailings for this user set they will be highlighted in the EVENT and REGIONS list.
The mailing can be set up very specific. From the EVENTS list the event which should trigger a mail can be selected and additionally in the REGION list it can be defined if the mailing should only take place if a Q-case is entered by a user from a specific region. To get an event mail from any Q-case, all regions have to be selected.
The mailing list can be modified by selecting or de-selection the checkboxes next to the events and regions. To delete a mailing, select the user from the E-MAIL list and then click on the -icon next to the drop-down list.
